Terms of Service

1. About Purelivity Wellness

Purelivity Wellness is a Texas-based telehealth medical practice that provides evidence-based wellness and hormone optimization services through licensed healthcare professionals.

Our services may include, but are not limited to:

• Testosterone Replacement Therapy (TRT)
• Medical Weight Loss
• Hair Loss Treatment
• Erectile Dysfunction Treatment
• Preventive Wellness
• Laboratory Review
• Lifestyle Counseling
• Future wellness services offered by the practice

Services are provided only where permitted by applicable law.

2. Eligibility

To use our services you represent that:

• You are at least 18 years of age.
• You are legally capable of entering into a binding agreement.
• You provide accurate and truthful information.
• You reside in a state where our providers are licensed to practice medicine.
• You will not impersonate another individual.

Providing false or misleading medical information may result in immediate termination of services.

3. No Emergency Services

Purelivity Wellness does not provide emergency medical care. If you believe you are experiencing a medical emergency, call 911 or go to the nearest emergency department immediately.

Do not use our Website, patient portal, text messaging, email, or telehealth services for urgent or emergency medical conditions.

4. Telehealth Services

Certain medical services are delivered through secure telehealth technology.

By using telehealth services, you understand and acknowledge that:

• Telehealth has limitations compared to an in-person examination.
• Certain conditions require referral for in-person evaluation.
• Technology failures may interrupt appointments.
• A provider may determine that telehealth is not appropriate for your condition.
• You may be referred to another healthcare provider if medically necessary.

Nothing in these Terms guarantees that telehealth is appropriate for every patient or medical condition.

5. Medical Services

Medical care is provided only after evaluation by a licensed healthcare provider.

Completion of an online questionnaire, scheduling an appointment, purchasing a membership, or paying for services does not guarantee:

• diagnosis,
• treatment,
• prescription medication,
• medication refills,
• laboratory approval,
• or continued participation in a treatment program.

All medical decisions are made solely at the discretion of your treating provider.

6. No Guaranteed Results

Individual medical outcomes vary.

Purelivity Wellness makes no guarantee regarding:

• weight loss
• muscle gain
• testosterone levels
• libido
• energy
• hair growth
• erectile function
• laboratory improvement
• disease prevention
• longevity
• aesthetic outcomes

Any testimonials appearing on this Website reflect individual experiences and are not guarantees of future results.

7. Prescription Medications

Prescription medications are prescribed only when medically appropriate.

Providers may decline to prescribe, discontinue therapy, adjust dosages, or require additional laboratory testing at any time based on their medical judgment.

Prescription availability may depend upon:

• state law
• pharmacy inventory
• insurance coverage
• medication shortages
• FDA guidance
• compounding regulations

Medication availability cannot be guaranteed.

8. Laboratory Testing

Many treatment programs require laboratory testing before treatment and at regular intervals thereafter.

Failure to complete required laboratory testing may result in:

• delayed treatment
• suspension of medication
• cancellation of prescription renewals
• discontinuation from a treatment program

Providers reserve the right to require additional laboratory testing whenever medically appropriate.

9. Pharmacy Services

Purelivity Wellness does not manufacture medications.

Prescriptions are transmitted to appropriately licensed pharmacies selected by the patient or participating pharmacy partners.

The practice is not responsible for:

• pharmacy shipping delays
• medication shortages
• carrier delays
• pharmacy pricing
• damaged shipments
• lost packages after delivery
• pharmacy processing times

Questions regarding medication fulfillment should also be directed to the dispensing pharmacy.

10. Patient Responsibilities

Patients agree to:

• provide truthful medical information;
• disclose all medications and supplements;
• report adverse reactions promptly;
• complete requested laboratory testing;
• attend follow-up appointments;
• follow prescribed treatment plans;
• keep account information current; and
• notify the practice of significant changes in health status.

Failure to do so may result in suspension or termination of care.

11. Website Information

Information provided on this Website is intended solely for educational purposes.

Nothing on this Website constitutes:

• medical advice;
• diagnosis;
• treatment recommendations;
• establishment of a provider-patient relationship absent a clinical evaluation.

Medical decisions should always be made in consultation with a qualified healthcare professional.

12. Intellectual Property

All Website content, including but not limited to:

• text
• graphics
• logos
• branding
• educational materials
• videos
• photographs
• software
• design
• trademarks

is owned by or licensed to Purelivity Wellness and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, publish, or commercially exploit any Website content without prior written permission.

13. User Accounts

If you create an account, you agree to:

• maintain the confidentiality of your login credentials;
• immediately notify us of unauthorized access;
• accept responsibility for all activity occurring under your account.

We reserve the right to suspend or terminate accounts suspected of fraudulent or unlawful activity.

14. Electronic Communications

By using our Website or providing your contact information, you consent to receive communications electronically, including:

• appointment reminders;
• billing notifications;
• laboratory reminders;
• treatment communications;
• educational information;
• service announcements.

Standard messaging and data rates may apply.

You may opt out of marketing communications at any time; however, transactional and healthcare-related communications may still be sent as permitted by law.

15. Privacy

Your use of this Website is also governed by our:

• Privacy Policy
• HIPAA Notice of Privacy Practices
• Telehealth Consent

These documents are incorporated into these Terms by reference.

16. Third-Party Services

Our Website may contain links to third-party websites or utilize third-party vendors, including:

• payment processors;
• laboratories;
• pharmacies;
• scheduling software;
• telehealth platforms.

Purelivity Wellness is not responsible for the content, security, privacy practices, or performance of third-party services.

17. Payment

Fees for medical services are governed by our Financial Policy and Membership Agreement.

Failure to pay outstanding balances may result in suspension of services.

18. Disclaimer of Warranties

The Website and all services are provided on an “AS IS” and “AS AVAILABLE” basis.

To the fullest extent permitted by law, Purelivity Wellness disclaims all warranties, whether express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted availability.

19. Limitation of Liability

To the fullest extent permitted by applicable law, Purelivity Wellness, its owners, providers, employees, contractors, affiliates, and agents shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising out of or relating to the use of the Website or services.

Nothing in these Terms limits liability where prohibited by law.

20. Indemnification

You agree to defend, indemnify, and hold harmless Purelivity Wellness and its affiliates from claims, damages, liabilities, expenses, and attorney’s fees arising from:

• your misuse of the Website;
• violation of these Terms;
• submission of false information;
• unlawful conduct; or
• infringement of another person’s rights.

21. Termination

We reserve the right to suspend or terminate access to our Website or services at any time for reasons including:

• violation of these Terms;
• abusive behavior;
• fraudulent activity;
• unsafe medical circumstances;
• noncompliance with treatment requirements;
• failure to complete required monitoring.

Termination does not eliminate outstanding financial obligations.

22. Changes to Services

We reserve the right to modify, suspend, or discontinue any portion of our Website or services without prior notice.

23. Changes to These Terms

These Terms may be updated periodically.

The revised version becomes effective upon posting to this Website.

Continued use of the Website constitutes acceptance of the revised Terms.

24. Governing Law

These Terms shall be governed by the laws of the State of Texas without regard to conflict-of-law principles.

Any legal action relating to these Terms shall be brought in a court of competent jurisdiction located in the State of Texas unless otherwise required by applicable law.

25. Severability

If any provision of these Terms is determined to be unenforceable, the remaining provisions shall remain in full force and effect.

26. Entire Agreement

These Terms, together with our Privacy Policy, HIPAA Notice of Privacy Practices, Telehealth Consent, Financial Policy, and Membership Agreement, constitute the entire agreement between you and Purelivity Wellness regarding your use of the Website and services.

27. Contact Information

Questions regarding these Terms may be directed to the contact information provided on our Website.

If you have a medical emergency, do not contact us through this Website. Call 911 or seek immediate emergency medical care.